Terms of service

Last Updated: 09/12/2025

These Terms of Use (“Terms”) govern your access to and use of the website, products, and services offered by Rajasvani, a sole proprietorship operating from the address below:

Rajasvani
1252, Srinidhi, 1st E Main, 8th B Cross
Girinagar, 2nd Phase
Bengaluru – 560085
Karnataka, India
(“Rajasvani”, “we”, “our”, or “us”)

By accessing our website or purchasing our products, you agree to these Terms and our Privacy Policy.
If you do not agree, please discontinue use of the website immediately.

1. ACCEPTANCE OF TERMS

By using our website, placing an order, or interacting with any part of our services, you acknowledge that:

  1. You are at least 18 years old, or

  2. You are under 18 but using the site under the supervision of a parent or legal guardian.

If you create an account or make a purchase on behalf of another person or entity, you confirm that you are authorized to do so.

2. SERVICES OFFERED BY RAJASVANI

Rajasvani is an online platform that designs, markets, and sells ethnic wear, including kurtis and related apparel (“Products”).
Through our website, customers can:

  • Browse products

  • Place orders

  • Make payments

  • Access shipping, support, and return/exchange services

3. ACCOUNT CREATION & SECURITY

Creating an account is optional. However, certain features may require account creation.

If you create an account, you agree to:

  • Provide accurate and updated information

  • Keep your login details secure

  • Take full responsibility for any activity under your account

  • Notify us immediately of any unauthorized access

You may not use another user’s account without permission.

4. LICENSE TO USE THE WEBSITE

Rajasvani grants you a limited, revocable, non-transferable license to use the website strictly for:

  • Browsing

  • Purchasing products

  • Accessing your account

You agree not to copy, distribute, modify, scrape, or misuse any content, images, or trademarks from the website without written consent.

5. PROHIBITED CONDUCT

You agree NOT to:

  • Misuse the platform for fraudulent or unlawful activities

  • Post harmful, defamatory, obscene, or abusive content

  • Copy or resell Rajasvani products or content

  • Interfere with website functioning, servers, or security

  • Collect user data without permission

  • Use bots, scrapers, or automated tools

Violations may result in account suspension and legal action.

6. PRODUCT PURCHASES

You may browse and select products on the website.
Product availability, colors, sizes, and pricing are subject to change at our discretion.

Adding products to a cart does not guarantee availability until payment is completed.

7. PAYMENT TERMS

We accept all standard payment methods, including:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

All payments must be made in Indian Rupees (INR).

Rajasvani is not responsible for:

  • Payment failures

  • Bank delays

  • Unauthorized transactions caused by user negligence

8. SHIPPING POLICY

We offer Pan-India shipping.

Delivery timelines may vary based on:

  • Location

  • Courier delays

  • Festivals, weather, or logistical issues

A detailed shipping policy will be available on the website.

9. RETURN, EXCHANGE & REFUND POLICY

Return & Exchange Window

You may request a return or exchange within 5 days of delivery.

Important Conditions

  • The product must have its original tag intact

  • Product must be unused, unwashed, and in original condition

  • Return request may be rejected if product shows signs of wear or damage

Refunds

Refunds may be issued ONLY in the following cases:

  • Wrong product delivered

  • Damaged product received

  • Major discrepancy in size, colour, or item delivered

Eligible refunds may be processed as:

  • Full refund to original payment method, or

  • Store credit, based on customer preference and policy

In all other cases, exchanges or store credit may be issued as applicable.

10. CUSTOMER SUPPORT

For queries, complaints, or support, you may contact us via:

  • Website support form

  • Email

  • Phone

  • WhatsApp

We generally respond within 48 hours, though delays may occur during high-volume periods.

11. MODIFICATION OR TERMINATION OF SERVICES

Rajasvani reserves the right to:

  • Modify the website or services

  • Suspend features

  • Change prices

  • Limit access

  • Terminate accounts violating these Terms

without prior notice.

12. INTELLECTUAL PROPERTY RIGHTS

All logos, designs, product images, text, videos, graphics, and brand elements on the website belong to Rajasvani.

Unauthorized use, copying, downloading, or reproduction is strictly prohibited.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rajasvani is not liable for:

  • Loss of data, revenue, or business

  • Website errors or downtime

  • Delayed deliveries

  • Payment failures

  • Third-party actions (couriers, payment gateways, hosting providers)

  • Unauthorized account access due to user negligence

Our liability, in any case, shall not exceed the amount you paid for the product.

14. INDEMNIFICATION

You agree to indemnify and hold Rajasvani harmless against any claims arising from:

  • Your misuse of the website

  • Your violation of these Terms

  • Any harm caused to third parties

  • Submission of incorrect information

15. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Strikes

  • Lockdowns

  • Internet outages

  • War

  • Government restrictions

16. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of India.

Any dispute shall first be attempted to be resolved amicably.
If unresolved within 15 days, disputes shall be settled by arbitration in Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996.

The language of arbitration shall be English.

17. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
Rajasvani is not responsible for:

  • Their content

  • Privacy practices

  • Services or products

You access such links at your own risk.

18. NOTICES

We may send notices via:

  • Email

  • SMS

  • WhatsApp

  • Website announcements

You may contact us via the business address listed above.

19. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy, form the entire agreement between you and Rajasvani.

If any clause is found invalid, the remaining Terms shall continue in full effect.

© Rajasvani. All Rights Reserved.